Home
  • Booking and payments
    • Can I book a child traveling on their own?
    • Can I book a ticket if I am under 18 years old?
    • Can you send me an invoice?
    • Do I have to write all the names shown in my passport in my booking?
    • Do I need a health certificate to travel?
    • How can I book a ticket for my baby?
    • How do I book a ticket for my yet unborn children?
    • How do I find my order number and booking number?
    • How many people can I book for at the same time?
    • I can't get online banking to work - why?
    • Is there any charge when I pay by card?
    • My discount coupon doesn't work, why is that?
    • My previous search is still there, why can't I change it?
    • What does the payment discount mean?
    • Why are you asking for my bank details?
    • Why do I get an error message saying that there are no seats left at the price I want to book for?
  • Changes and Cancellations
    • Can I cancel my booking because of health concerns?
    • Can I cancel my ticket if I have bought it from a low-cost airline?
    • Can I cancel my trip without cancellation protection?
    • Can I change my flight or change the name/person once I have bought a ticket from a low-cost airline?
    • Can I change my flight tickets with the airline if I have a Flexible Ticket?
    • Can I change the name on my ticket?
    • Can I rebook my flight, hotel or rental car?
    • Can I receive a refund for my open ticket/voucher?
    • Cancelling a hotel?
    • Cancelling a rental car?
    • Do you need help with your rebooking?
    • Does it cost anything to rebook my flights when I have a Flexible Ticket?
    • How do I cancel my trip if I purchased Cancellation Protection?
    • How do I ensure my flight information is up to date?
    • How do I rebook my tickets if I bought a Flexible Ticket?
    • How does the refund process work?
    • I have spelled my name incorrectly, can I change it?
    • The new schedule for my flight is not suitable, what should I do?
    • Want to cancel your flight?
    • What is the Assisted Handling Fee?
    • Where can I see the status of my refund?
    • Why do I have to contact the airline for a refund? (Low-cost carrier booking)
    • With regard to compensation claims under Regulation (EC) No 261/2004
    • With regard to compensation claims under Regulation (EC) No 261/2004
    • You have informed me that I will receive a refund, how will this work?
  • Feedback and Complaints
    • I am not satisfied with my flight, how do I give feedback on my experience?
    • I am not satisfied with my hotel stay or my rental car, should I give my feedback to you?
    • I just got back from my trip, how do I give feedback on my experience?
  • Products and Services
    • Can I contact customer service through Facebook?
    • Can I request special meals, book a seat or add my frequent flyer number?
    • How do I contact you?
    • How do I unsubscribe from the newsletter?
    • How does Cancellation Protection work?
    • How does the Cancellation Guarantee work?
    • I have not received my hotel/rental car voucher, what should I do?
    • If something happens on my trip and I have purchased travel insurance, who should I contact?
    • What are the advantages of the Support Package?
    • What do I need to know about my car rental booking?
    • What do you do with my email address?
    • What does the Flexible Ticket service mean?
    • What is the Mobile Travel Plan?
    • What should I check before contacting you?
    • Who do I contact about my hotel booking?
    • Why has the hotel held an amount on my credit/debit card?
    • My booking
      • Am I flying with a low-cost airline?
      • Can I bring my pet with me?
      • Can I check in online?
      • Can I purchase additional baggage allowance or add sporting equipment for my trip?
      • Can I skip the outbound flight and only take the return?
      • Cancelling a hotel you bought together with your flight?
      • Do I always need a valid passport and visa when travelling abroad?
      • Do I need a passport and a visa for the destination I am visiting?
      • How can I be sure that I have enough time to make my connecting flight?
      • How can I find and print my receipt?
      • How many bags can I bring?
      • I haven’t received my booking confirmation, what should I do?
      • I lost my baggage, what should I do?
      • I need assistance when I am travelling, can you help me?
      • I provided the wrong email address, what should I do?
      • My trip consists of two single tickets, is there anything I should be aware of?
      • What are the rules regarding liquids, medication, baby food and special dietary items in hand luggage?
      • What documents do I need to take with me?
      • Where can I find my ticket?
  • Travel Alerts
    • Is it possible to change my booking if there is a travel disruption?
    • Will I receive a refund if my flight is cancelled?

Frequently asked questions

This page has answers to our most frequently asked questions. Can't find what you're looking for? Please contact us using the contact form on our contact page.

Booking and payments

Can I book a child traveling on their own?
Can I book a ticket if I am under 18 years old?
Can you send me an invoice?
See all articles

Changes and Cancellations

Can I cancel my booking because of health concerns?
Can I cancel my ticket if I have bought it from a low-cost airline?
Can I cancel my trip without cancellation protection?
See all articles

Feedback and Complaints

I am not satisfied with my flight, how do I give feedback on my experience?
I am not satisfied with my hotel stay or my rental car, should I give my feedback to you?
I just got back from my trip, how do I give feedback on my experience?
See all articles

Products and Services

Can I contact customer service through Facebook?
Can I request special meals, book a seat or add my frequent flyer number?
How do I contact you?
See all articles

Travel Alerts

Is it possible to change my booking if there is a travel disruption?
Will I receive a refund if my flight is cancelled?
See all articles
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